āDavid J. Phillips @davj / 2:30 PM PST ā¢ March 15, 2023
āāāYuma launched on Y Combinatorās "Launch YC" recently.
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YumaĀ integrates directly with help desk software to help large Shopify merchants deal with their high volume of support requests.
Founded byĀ Guillaume Luccisano, prev. Socialcam (W12), Triplebyte (S15). Yuma (W23) was initially released as a prototype for fun, but after receiving an overwhelming number of demo requests, the team recognized its potential as a viable business and decided to turn it into a real company.
HOW IT WORKS
Yuma leverages LLMs and integrates directly with help desks to automate support for Shopify merchants, effectively managing their high volume of support requests. This reduces the burden on merchants and lowers costs while improving the quality of support provided to customers.
Main things Yuma does for merchants today š
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š¹ One-click install into help desks: no configuration required, zero adoption cost, and no change in workflows for the support agents.
š¹ Combining LLMs with custom knowledge bases: Yuma suggests drafts to support agents.
š¹ Analyzing historical tickets: Yuma can copy the writing style of any brand, but also understand and replicate their current workflows autonomously.
š¹ Bringing the power of LLMs to rules and templates: Yuma delivers a new type of dynamic workflow that wasn't possible before.
Ticket Assistance Features š
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āAIĀ Automatic Response Drafting š¹ Custom Knowledge Base š¹ Writing style Customization š¹ Instruct Yuma š¹ Conversation Thread Summarization š¹ Multilingual and Auto-Translation š¹ One-Click "Reply &Ā Close Ticket" š¹ Help Desk Native Integrations š¹ Shopify Integration
āYuma is committed to developing the best AI product suite for businesses, to help them stay ahead of the curve and succeed in this rapidly changing landscape. Yuma delivers on the promises of automation and improves customer experiences, providing a comprehensive and effective solution to help both merchants and their customers.
"The massive disruption of AI is finally here. Don't be left behind. Harness the power of AI now."
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LEARN MORE
Visit yuma.ai to learn more!
Recommend Yuma to a Shopify merchant in your network - they will receive a white-glove onboarding experience along with a 7-day free trial āāā