David J. Phillips @davj / 2:30 PM PST • March 10, 2023
Interested in joining the team? Apply Here
Who's on the Customer Success Team at Fondo?
What is Customer Success at Fondo?
Customer Success at Fondo is a strategic team of dedicated leaders focused on empowering customers and ensuring that they achieve their end goals. We believe Customer Success is a holistic practice that supports relationship building, facilitates achievement, and drives success. The Customer Success Team strives to deliver an exceptional experience and values outcome-oriented engagements that promote sustainable growth for all.
What Does a Fondo Customer Success Manager Do?
The Fondo Customer Success Manager (CSM) is the main point of contact for our clients. CSMs are responsible for ensuring that our customers have a seamless and delightful experience, from onboarding to achieving their "End Goal." Team members are experts at tailoring solutions to meet each business's unique needs, managing client communications, understanding customer goals, and providing solutions to their challenges.
At Fondo, we don't just help startups succeed; we help them thrive. CSMs identify and drive product adoption and growth by offering personalized and comprehensive support and guidance. We leverage data and feedback to ensure our clients get the most out of their investment in our relationship. We're passionate about ensuring that our customers' biggest dreams are realized.
What's It Like to Work at Fondo?
Working at Fondo is an incredibly rewarding experience. Fondo CSMs will be part of a dynamic and talented team of professionals who are passionate about helping startups achieve their goals. We're dedicated to providing an exceptional experience for our clients and each other. We value collaboration, creativity, hard work, and a can-do attitude.
What is Fondo's Mission?
Our mission at Fondo is to improve the financial health of startups so they can succeed, achieve their dreams, and change the world. Customer Success is essential to achieving this vision.