David J. Phillips @davj / 2:30 PM PST • March 13, 2023
Thread launched on Y Combinator’s "Launch YC" recently.
Thread enables developers to immediately identify the root cause of incidents allowing them to resolve issues up to 10x faster. It's an Incident Management platform for large enterprises - taking the best practices from Amazon & Microsoft and making them available to all engineering organizations.
Founded by Yuheng Wang, Akeem Williams and Harsha Vankayalapati. As 3 ex-Microsoft/Amazon engineers who've built these tools and processes on their respective teams (Microsoft Store & Prime Video), they want to take what they've learned and create an even better solution for the millions of engineers out there, ensuring that no one has to experience the existential dread of on-call panic ever again.
HOW IT WORKS
Thread incorporates these 4 pillars to achieve the gold-standard of successful enterprise-level incident management:
Detection: identifying the bug using either a monitoring tool or a customer service tool
Routing: ensuring the ticket is directed to the right person who can solve the issue, using paging tools and communication tools
Resolution: solving the issue using context-providing tools like session replays and streamlined data providers
Learning: identifying the root cause of the issue and generating future workflows to more effectively solve the problem or prevent its recurrence.
Thread offers engineers a customized configuration management database with runbooks, past tickets, monitoring data, and recommended actions for diagnosing and resolving incidents. Quickly identify dependencies with a high-level service map carefully crafted for enterprise and generate documentation to help with future incidents.
It also provides real-time updates and summaries to leadership and stakeholders during critical incidents, identifying bottlenecks in workflows to prevent future issues.
Why settle for a single tool that might not fit all your needs? Thread's platform allows teams to bring in their favorite tools to create a tailor-made solution.
Visit www.usethread.io to learn more, and join the waitlist.
Follow Thread on Twitter to stay updated.
Know a Fortune 500 VP/Director of Eng.? Maybe their org uses tools like ServiceNow? If they'd be open to using a 3rd party tool to improve incident management, processes, and/or learnings - make the intro to the Thread team!
If you have enterprise-level experience with any of the above tools, the Thread team would also like to hear from you! Share your experiences, feedback, and suggestions to help them improve their integrations and bridge gaps in the incident management process.