Syncly launched on Y Combinator's "Launch YC" this month.
Syncly enables revenue teams to better understand customer insights to drive retention and team productivity.
"Retain more customers by understanding their words"
Founded by Joseph Lee, Kwanwoo Yoon, & Jongsoo Keum. The team ran Sualab, an AI startup, from zero to M&A in 5 years ($200M exit), where they learned that customer feedback is a leading indicator of retention. They've decided to bring their technology to help revenue teams drive retention by delivering the right value for customers.
HOW IT WORKS
Syncly uses AI and Chat-GPT to enable revenue teams to better understand customer insights to drive retention and team productivity. 👇
⭐ Automating feedback insight: Syncly finds urgent & impactful customer issues. Your team can proactively engage with customers BEFORE the damage is done.
⭐ Boosting team efficiency: Spread best practices within the organization to help Account Managers, Customer Success, and Support Managers focus on delivering more value to the customer.
⭐ Post-action visibility: By monitoring customer feedback trends, you can measure the impact of each release & action.
🔌 Syncly’s integrations include:
✅ Salesforce + More!
🔹 Customer Intelligence: Auto-detect customer needs, engage with customers proactively
Syncly categorizes customer needs and surfaces trending topics by using AI and GPT-3. Syncly helps you find the most urgent and high-impact customer needs with minimum effort.
🔹 Team Productivity: Drive team efficiency with data
Syncly provides visibility on where your team focuses based on communication data. Syncly helps the customer success team to focus on creating value with customers rather than handling support-related issues.
🔹 Single Source of Truth: Customer request data in ONE place
Syncly integrates with your favorite tools and seamlessly aggregates customer requests from various sources.
"AI customer feedback analytics that drives retention"
🌐 Visit www.syncly.app to learn more!
🤔 Want to get as many actionable insights from your customers feedback, book a demo call!
❓Looking to utilize & scale your customer feedback analytics, the Syncly team would love to help you - schedule a meeting.
👉 Follow Syncly on Twitter and LinkedIn