David J. Phillips @davj / 3:00 PM PST • March 14, 2023

Sidekick launched on Y Combinator’s "Launch YC" recently.

Launch YC: Sidekick: The open source AI support bot for CX teams


Sidekick is an open source AI support bot for CX teams.

Founded by Jason Fan and Ayan Bandyopadhyay, a PM and engineer who worked together while solving problems in CX and account security at Robinhood. They're on a mission to handle the grunt work of providing technical support so that CX teams can focus on what’s most valuable for their company.

HOW IT WORKS

Sidekick uses open source tools to fetch, index, and store documentation from a variety of sources, and GPT to generate responses. It helps CX teams automate tasks while ensuring customer interactions remain truthful and helpful, mitigating the risk of missed upsell opportunities or churn. It answers developer questions and automatically keeps your documentation up to date, all while saving engineers time.

Features 👇


🔹 Scale Support: provides instant answers to technical questions. It works 24/7 to unblock your developer community, so your team can focus on more important tasks.

🔹 Update Docs: summarizes conversations and submits PRs to update your docs. Your team can review, edit and approve them at any time.

🔹 Multi Channel: Deploy Sidekick in Discord, Slack, or Discourse.

Image Credits: Sidekick
Benefits 👇


🔹 Lets CX teams scale support with content, not headcount.

🔹 Resolves issues instead of just deflecting them.

🔹 Gets better over time as more content is created.


Airbyte uses Sidekick to provide instant, 24/7 answers to their open source community, cutting down on time spent providing technical support by over 40%


Companies like Airbyte use Sidekick to automatically answer customer questions based on their support documentation.

Sidekick assists CX teams in striking a balance between providing technical support to customers and prioritizing crucial long-term tasks, such as analyzing feedback, identifying at-risk customers, and driving product upsells. With Sidekick, CX teams can streamline and automate technical support tasks, transforming themselves into potential revenue drivers and freeing up time to focus on other responsibilities that showcase their expertise as true customer specialists.

"Start automating - hire Sidekick and do more with less."


LEARN MORE

Visit www.getsidekick.ai to learn more!

⭐ on Github

Test out a demo version of Sidekick.

Contact the Sidekick team and set up a bot for your slack or discord


Posted 
March 14, 2023
 in 
Launch
 category
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